Refund policy

Return Policy

We offer a 30-day return policy, meaning you have 30 days from receiving your product to request a return.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging, with the box undamaged. You’ll also need proof of purchase. 

To initiate a return, please contact us at hello@theverygoodgoo.com.au. If your return is approved, we’ll provide instructions on how and where to send your package.

Please note that returns sent without prior approval will not be accepted.

You can always reach out to us at hello@theverygoodgoo.com.au with any questions regarding returns.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a tracked service for peace of mind, as we cannot be held responsible for lost or missing parcels.

Damages and Issues

Please check your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product. We will assess the issue and work to make it right.

Exceptions / Non-returnable Items

We do not accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item.

Refunds

Once we’ve received and inspected your return, we’ll notify you if the refund is approved. If approved, you will be refunded on your original payment method. Please allow some time for your bank or credit card provider to process and post the refund.