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FAQ's
list of Product and Technical FAQs.
Australian Orders:
Standard shipping: $11
Express shipping: $16
Standard shipping is free for orders over $99, and express shipping is
free for orders over $199.
International Orders:
Your custom international rate will be displayed at checkout after entering your delivery address.
Note: Orders shipped outside Australia may incur additional taxes and/or customs charges upon arrival. Please check any applicable import fees before ordering.
Sydney Orders:
Sydney metro
Standard: 2-5 business days.
Express: Next-day delivery (on orders placed before 10 AM)
Domestic Orders:
Standard: 3-7 business days
Express: 1-2 business days
International Orders:
5-14 business days
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay, offering flexible payment options for a convenient checkout experience.
Yes, our website uses SSL encryption, ensuring your personal and payment details are secure. We partner with trusted payment providers to ensure a safe transaction process.
If you’ve had a change of heart, you have 30 days to return your purchase. The product must be unused and in its original, undamaged packaging. Unfortunately, we can’t offer refunds on opened or used products, and we don’t offer exchanges online. To return your unused order, please send it to: The Very Good Goo, Po Box 847, Newport, NSW, 2106
Return shipping costs are your responsibility and are non-refundable. We recommend using a tracked service for peace of mind. Once we’ve received and approved your return, we’ll process your refund to the original payment method.
If you need to change or cancel your order, please contact us within 24 hours. We’ll do our best to accommodate your request, but we cannot guarantee changes if the order has already been shipped or the shipping label has been processed.
We’re delighted to share that our entire range is 100% Australian-made, ensuring the finest local quality while honouring our commitment to local production and sustainability.
Our products combine rich botanical essences, high concentrations of active ingredients, and sustainable formulations. We use organic and locally-sourced ingredients wherever possible, and our products are primarily vegan, cruelty-free, and packaged with minimal plastic.
We carefully evaluate each ingredient for its safety and compatibility with the skin. This includes analysing ingredients’ toxicological properties. We review all available data in the literature, as well as legal requirements, specifications, official recommendations, and empirical values. Our carefully crafted selected ingredients maintain required specifications from their origin through to their use in the final product and are deemed safe as an ingredient in the concentrations used.
Most of our products are entirely vegan, except for the Intensive Care Skin Balm (contains beeswax) and Whipped Glow Moisturiser (contains organic honey), both sourced sustainably from ethical beekeepers in Australia.
Yes, absolutely! All of our products are tested for quality but never on animals. We care deeply for our furry friends and believe they don’t need skincare—our formulations are designed just for you!
Yes, our packaging is designed to be as sustainable as possible. We use mostly glass and cardboard, with some plastic pumps and lids, but we are committed to minimising plastic use wherever possible.
Yes, our products are formulated to be gentle and nurturing, making them suitable for sensitive skin. They are made with natural ingredients known fortheir soothing and calming properties, so not only are they suitable for sensitive skin, but they might also help soothe it if irritation is present.
No, we do not use synthetic fragrances in our products, as they can be harmful to the skin and overall health. Instead, we rely on natural botanical essences and essential oils to provide a gentle, pleasant scent while maintaining skin safety and integrity
The Bright As Day Serum should be applied in the morning after cleansing, followed by your usual moisturiser. The Night Bakuchiol Serum is best used in the evening on clean skin, allowing it to absorb overnight for maximum rejuvenation.
Absolutely! The Intensive Care Skin Balm is safe to use on lips, under the eyes, and other dry or irritated areas.
Our Intensive Care Skin Balm is packed with soothing ingredients like calendula and chamomile, making it a fantastic choice for dry and irritated skin. Many customers with eczema have shared amazing feedback, saying ithas made a real difference. However, we always recommend doing a patchtest to ensure compatibility with your skin.
Natural and botanical skincare products work by nourishing, balancing, and supporting the skin, offering long-term results with ongoing use. With some products, such as the Radiance Booster Serum or the Whipped Glow Moisturiser, you may notice an immediate difference, as they deliver a burst of hydration and nutrients to the skin. Other products, like the Night Bakuchiol Serum and the Bright As Day Serum, work deeper within the skin’s layers to address signs of ageing, uneven texture, and dullness. These results typically become visible within 4-8 weeks of consistent use.
Most people will see improvements in skin hydration and overall health withina couple of weeks, while conditions like fine lines, wrinkles, and hyperpigmentation may take up to three months to show significant progress. Plant-based ingredients have active constituents like antioxidants, carotenoids, flavonoids, polyphenols, vitamins, minerals, and essential fatty acids that encourage the skin to regenerate, hydrate, tone, stimulate, heal, nourish, relax, and tighten.
To reach the optimal goal of clear, radiant skin, you'll need to balance your internal system through a well-balanced, nutritional program based on unprocessed, whole foods, adequate water intake, and regular movement.
The product batch number and expiry can be found on the product label. Products have a recommended period after opening (PAO), which can be
found on the label or carton.
Products in jars, like the Whipped Glow Moisturiser, should be used within 3 months after opening. Always use a spatula to dispense the product and keep it watertight.
All products should be stored in a dry, cool place out of light and below 25°C (77°F).
Planting for the Future is our initiative to contribute positively to the environment. For every order placed, we plant a tree, helping to restore ecosystems, combat climate change, and create a greener future. We partner with reputable reforestation projects to ensure the trees are planted in areas that need them the most.
We are committed to reducing waste at every stage of production. While we are not entirely zero waste, we focus on using raw materials efficiently and work with suppliers who share our sustainability values. For example, we avoid using laminated paper for a glossy finish, opting for uncoated paper that is approved by a relevant organisation. We also prioritise packaging made from glass and aluminium, both of which are recyclable and align with our mission to minimise plastic use.
Yes, we prioritise ingredients that are sustainably sourced, working closely with ethical suppliers to ensure fair practices and minimal environmental impact. Many of our ingredients are locally sourced in Australia, supportinglocal farmers and reducing our carbon footprint.
We are constantly working to lower our carbon footprint by using local suppliers, reducing transport emissions, and optimising our production processes to save energy. Our packaging is primarily glass and cardboard, which reduces waste and enhances recyclability.
Yes, wherever possible, we use recycled materials in our packaging, such as mixed recycled cardboard for our boxes. We are committed to continuously exploring more sustainable materials to further improve our packaging practices.
We do NOT use palm oil as a direct input in any of our products.
In the process of manufacturing, there are a few ingredients in which palm oil may be used as a byproduct in some surfactants and emulsifiers. We ensure that any raw material suppliers that we work with only incorporate sustainable palm oil from plantations that have been certified as Roundtable Sustainable Palm Oil (RSPO). We do not support the negative impacts of palm oil cultivation, including deforestation and the devastation it causes to the environment, animals, and communities. There are many reasons how and why sustainable palm oil is used. For more information, visit RSPO.
We don’t offer discounts often, as we focus on maintaining premium quality. However, we do have occasional promotions, primarily for our subscribers. Sign up for our newsletter to receive exclusive offers and 15% off your first order.